Has AI quietly been promoted to the role of “the new boss” in major enterprises? In companies like TCS, automation isn’t a supporting actor—it’s increasingly directing operations. From CRM automation and HubSpot workflows to Robotic Process Automation (RPA) in enterprise systems, enterprise automation is streamlining tedious tasks, optimizing workflows, and redefining hierarchies. As AI in enterprise workflows grows more powerful, employees are asking: will the machine commander soon override the human manager?
Enterprises across India—from Dell and HCL to TCS—are deploying automation to boost automation ROI and slash costs. In 2025, TCS, India’s largest IT services firm, announced layoffs of around 12,000—amounting to 2% of its workforce. While the company cited a “skill mismatch,” many experts interpret the shift as part of a broader enterprise digital transformation fueled by AI and automation
AI tools are now handling tasks like coding, testing, onboarding, and internal reporting—previously dependent on manual labor. This transformation mirrors moves by Infosys, HCL, and Wipro as they integrate AI-powered workflows to modernize service delivery.. The future isn’t human-led roles being eliminated—instead, it’s a symbiosis where CRM automation, RPA, and AI tools empower skilled workers to focus on higher-value innovation.
The automation revolution relies on powerful technologies: RPA for rule-based task execution, AI-powered chatbots for customer and employee support, integration tools connecting CRM, ERP, and workflow systems, and even HubSpot automation for marketing and sales pipelines. TCS’s R&D arm, TRDDC, has developed AI tools like the Code Generator Framework—demonstrating TCS’s commitment to enterprise automation technologies, and how AI can even generate code automatically This era of hyperautomation mixes AI, RPA, analytics, and integration tools to overhaul workflows end-to-end. For HuboExperts clients, adopting similar tech stacks—like combining HubSpot automation, RPA, and AI—can help automate tasks, boost efficiency, and accelerate transformational ROI in enterprise workflows.
TCS’s 2025 layoffs, the largest in its history, affected mostly mid- and senior-level roles—12,000 jobs gone Analysts warn that up to 500,000 Indian IT roles may be at risk over the next two to three years—a clear signal of structural disruption
The most vulnerable are entry- to mid-level positions involving repetitive tasks—manual testing, helpdesk operations, basic QA, documentation, mid-tier project coordination—tasks that AI can now automate efficiently.. The need for human oversight is decreasing in many traditional bureaucratic layers, prompting companies to shift toward leaner, more tech-centered org structures.
Yet TCS CEO K. Krithivasan emphasizes that job cuts stem from a skill mismatch, not automation per se, adding that impacted employees are receiving severance, notice pay, and outplacement support. This underscores that companies still want talent—just talent aligned with digitally adept, AI-savvy workflows.
In such scenarios, humans evolve into edge-case specialists, AI project starters, and rule setters—roles emphasizing strategy, governance, and exception management rather than repetitive tasks
Automation delivers clear benefits:
But automation isn't risk-free. Core challenges include:
Despite the layoffs, TCS is pushing to become “future-ready.” The company is investing in AI at scale—for both itself and clients—realigning its workforce and reprioritizing roles around digital fluency Support measures like severance, outplacement services, and bench policy changes help soften transitions.
TCS’s TRDDC and its AI initiatives—including code generation tools—are central to its adaptive strategy This creates opportunities for employees to shift to AI oversight, strategy, and innovation roles rather than manual tasks.
Is AI the new boss? In many ways—yes. Companies like TCS are putting automation in the driver’s seat. Yet, AI is not replacing leadership—it’s reshaping it. The future workplace is a hybrid: humans guiding AI with vision, ethics, and strategic nuance.
To thrive, professionals and companies must embrace automation responsibly, upskill relentlessly, and let AI manage the routine so humans can lead creativity. The boss may be artificial—but the human touch remains indispensable.
HuboExperts is a certified HubSpot Gold Partner Agency specializing in CRM implementation, marketing automation, and business process optimization. With over eight years of global experience, they help businesses set up and streamline HubSpot’s Marketing, Sales, Service, and Operations Hubs—integrating tools like WhatsApp, SMS, Calendly, e-commerce, and analytics platforms. Their expertise lies in building custom workflows, smart dashboards, and personalized customer journeys that align precisely with each client’s goals, ensuring efficiency and scalability.
Focused heavily on AI and automation, HuboExperts eliminates up to 80% of repetitive manual work by creating intelligent, data-driven systems that nurture leads, automate follow-ups, and deliver real-time insights. By combining automation with strategic consulting, audits, and training, they empower teams to work smarter, boost productivity, and achieve measurable growth. In short, they turn traditional processes into seamless, AI-powered operations—making business transformation not just possible, but effortless.
From sales pipelines to customer service, we help you unlock the full power of automation via HubSpot.
Book a meeting with HuboExperts today— https://meetings-na2.hubspot.com/div6 and watch your workflows run themselves while you focus on growth!